Guarantees & Policies

Quality Guarantee

I strive to make high quality wooden items which accentuate the natural figure and beauty of each piece of wood. If I have concerns about the structural integrity of a piece, I don't sell it. 

I guarantee my craftsmanship for 1 year on furniture items like tables, end tables, coffee tables, etc. Items meant to be used and washed like cutting boards, charcuterie boards, butcher blocks, etc. carry a 90 day guarantee. Flawed items will either be refunded, replaced, or refurbished.

If you purchased items which show flaws in construction within their guarantee, please contact me directly and let me know what happened. I want all my customers to be happy and enjoy the things I make, so I will make it right one way or another! 

 

Return Policy

I will accept returns within 30 days of purchase (or 30 days of delivery for shipped orders) for unused items still in new condition. Customer pays for return shipping for items sent back through the mail.

If you don't arrange pickup within 7 days for 'local pickup' orders: I will retain 5% of the total cost of an order for restocking items if an order is paid online with 'local pickup' selected and the customer never communicates their availability for pickup, or arranges a pickup but then never shows or communicates further. I will do my best to hold items and accommodate your schedule until you can make a pickup; just keep the lines of communication open. Orders which I have to cancel will be refunded 95% of the order total after 7 days with no communication for pickup.